The shipping costs per order within the Netherlands and Belgium are € 5. Is your order value above € 30? Then we will send your order free on!
Unfortunately, we also have to pay for the shipping to the transport service, whereby unfortunately it is not profitable for us to ship for free on orders under € 50. Our fulfillment center for picking up and packing the order is also not run by volunteers.
Finally, we package exclusively in 100% biodegradable shipping bags, which reduces our and your impact on the environment. After use, throw these especially at the GVT or use as a breeding ground in your garden. However, we do not recommend feeding the packaging material to your rabbit ...
Your order will be shipped in 100% biodegradable shipping bags, which will fit through your letterbox for small orders. For larger orders it may be shipped in a box. Ordered before 23:00 is shipped the same day!
Yes, we ship worldwide! For that reason we have also added extra payment options. See the page Shipping Policy for more information about shipping within Europe and worldwide.
The choice is huge! We offer multiple payment options, all through our reliable partners. So you can pay with iDeal, Bancontact, Creditcard (Visa, MasterCard & Maestro), Apple Pay, Google Pay, and Klarna. With us it is also possible to order the Fashion Check and Webshop Gift card to redeem!
With Klarna Pay now. you pay by bank transfer or direct debit with Klarna Pay later. you pay up to 30 days after the purchase, so that you can try your order.
It is also possible to pay in several currencies: Euro, US dollar, British pound and Canadian dollar 💯
No. If you come across a discount code for Kratosz on a website, it is not real. We do regularly give offers to our customers who have registered with their email (and telephone number). Also keep an eye on our socials for spontaneous promotions @kratoszofficial.
It is rare for our sportswear and accessories to be defective, because we check everything thoroughly before packing.
If it is demonstrably the case that your order is damaged, we will provide appropriate service. Make sure that the clothing is then unused and, except for the defect, in new condition. Also read Return Policy.
We give our customers the option to return purchased sportswear and accessories without giving any reason within 14 days of purchase. Please note that the clothing must be returned unworn, with label and in the original packaging.
When we have received the return, we will refund the entire purchase amount. For more information about the return, please refer to the page Return Policy.
If you do not receive a confirmation email after ordering our sportswear and accessories, feel free to sift through your spam box. Good luck that the email has ended up there. If you are now a large user of Kratosz, you can consider setting our mail as "primary" in your mailbox. That saves a lot of hassle 😉
If your question / comment / compliment is not listed, we would like to hear from you firstname.lastname@example.org. We do our best to answer all messages within three working days.